Terms & Conditions
Thank you for asking Word Prescription (“WRx” or “We” or “Us”) to craft your content - we’re really excited! Before we get started, here are a few things you should know about how we work. If you engage us to do work for you, you agree to be bound by these Terms and Conditions. Word Prescription may amend these Terms and Conditions from time to time and your continued engagement constitutes your acceptance of these changes.
If you have any questions or concerns, just flick us an email and we’d be happy to discuss with you.
Usually, the process goes like this: you contact us asking if we can provide you with content services and we have a complimentary Zoom meeting to see if we're the right fit to work together and our timelines match up. As a website can have three pages or thirty pages, and an article can have two paragraphs or twenty, we’ll create a custom quote for your job. WRx will send you this quote within 72 hours of our meeting which will include a summary of the brief, the estimated delivery timeframes, and the price. You’ll decide if you’re happy with it, give confirmation verbally or in writing, then we start getting you sounding awesome. Easy peasy!
If the quote is for a monthly retainer, we will send you monthly invoices around agreed date (usually the last day of the month). If the quote is for a one-off project below $500, we’ll send you an invoice before the job is started. This will need to be paid before we start writing your content. For projects quoted above $500, we require a 50% deposit before we get started. For projects quoted above $5000, if you prefer, we will detail a milestone-based payment schedule on your quote.
If we start a job and you change your mind, you will be charged for the hours we’ve spent working and preparing for your project. The currency of payment will be identified on the quote you receive.
We require payment within 14 days of invoice (we don’t like releasing our hounds to chase up late payments). We hope it never happens but in the event of non-payment, all legal and collection costs associated with the recovery will be paid by you on an indemnity basis.
Got another great idea during your project?
Sometimes, projects will go above and beyond what we’ve originally agreed to – that’s no problem. Usually, it’s because you’ve had a fantastic idea and need more content to back it up. Less likely, we will have underestimated how long your project will take to complete. Either way, if the brief changes in such a way that it will impact the overall costing of the project or if we have underestimated the work required to complete the brief, Word Prescription reserves the right to update the original quote. This will be done in an email advising you of the additional charges. Don’t worry, we won’t go behind your back and just send you an invoice that you’re not expecting. All changes to quotes will be discussed, explained and agreed upon upfront.
Because Word Prescription writes lots of different kinds of words for different kinds of platforms, how we get your new content to you can vary. Usually, we supply it to you as a Google Document or PDF. Where appropriate, we can input it directly into your CMS or blog. The time to do this will be charged at our hourly rate.
Every content item delivered includes two (2) rounds of edits within fourteen (14) days of the first draft submission to you, unless otherwise stated on your quote. This allows us to make changes if it’s not quite right. We recommend you read through the content thoroughly, talk to all your stakeholders and collate all your changes into one document rather than sending them through to us in dribs and drabs. At the end of the day, we put you and delivering the best final product for you first, so we won’t charge for one small edit at the end of the project if it’s outside of the allowance. However, if you decide you’d like hours of additional edits or if the edits are related to a change in project scope, we’ll be happy to make them at our hourly rate.
We work alongside a lot of clinics and medical businesses – which means our time is valuable. We put every ounce of effort we have into every project we work on, so we expect timely responses when it comes to emails, phone calls and especially feedback. Please don’t be offended if we send you a hurry-up email - it’s only because we’re so immersed in your project and want it to be completed well and on time. So, if it looks like a project has stagnated somewhere at your end and there’s no way we can complete it from ours, we reserve the right to invoice for the full amount.
The quote you receive will include a delivery date or time frame, based on the estimated project schedule. We will endeavour to achieve this schedule, however, all delivery dates for content are approximate and based on similar, previous work. We will try to keep you updated on project progress so you know when to expect the deliverables. Word Prescription cannot be held liable for any loss or damage resulting for late delivery of content.
Rights to work, social media and sharing
After the payment of your final invoice, Word Prescription grants you a non-exclusive license to use and reproduce the content we have created for you for any marketing, promotional or other purposes directly related to your business. Word Prescription retains the copyright and sole distribution rights. This means you can post it on your website, share it on social media, print it and post it on your walls or anything else you’d like directly related to your own business. What is not allowed is for your buddy Bobby from down the road to copy and paste our carefully crafted content onto his website and slap his company name in there. Sorry, Bobby.
We do love to show off our hard work and share what we’ve learned with others, so we may publicise the words we created for you, link to your completed project as part of our portfolio, and write about the project on websites, in magazine articles and in books (it’s great publicity for your business too!). If you’re not cool with any of this, just let us know.
Working with your web team
Many clients we work with have designated web teams for their online platforms, updates, and marketing. If we’re not uploading your content online, we’ll be delighted to work alongside your web team and provide our recommendations on how we think the content will look and work most effectively. It will ultimately be the responsibility of the web team to have everything up there, get the most out of it, and ensure that appropriate and effective photography, videography, layouts (and so on) are used and that everything is error-free (basically we can’t take any responsibility for their portion of the work).
We understand that some work is sensitive so we’re more than happy to sign your non-disclosure statement. When the work has been completed and is released to the public, we will ask for permission to use it as an example of work we’ve done before we tell the world about it.
Costs and expenses
Where Word Prescription incurs costs to complete your project, these will be added to your invoice at the cost rate plus ten percent. Whether it is flights and accommodation to attend workshops with your marketing team or copyrighted images to go with your new blog, we will always obtain your approval before incurring such expenses.
This agreement is governed by the laws of the State of Queensland and you agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia and any other courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms and Conditions.
Word Prescription, nor any of its officers, employees or agents shall be liable to you or anyone else for:
Any delays, inaccuracies, failures, errors, omissions, interruptions, deletions, defects, viruses, communication line failures or for the destruction of, or damage or unauthorised access to, your computer system or network; or
Any loss, damage or cost, including, without limitation, any direct, indirect, special, purely economic, consequential or punitive damages, or any legal costs, arising out of, or in connection with the use of services and or advice provided by Word Prescription.
You indemnify Word Prescription against any action, liability, claim, loss, damage, proceeding or expense (including legal costs) suffered or incurred by Word Prescription, arising out of, or in connection with:
Any Content submitted by you; or
Any breach or inaccuracy in any representations or warranties made to Word Prescription by you.
If anything in these Terms and Conditions is deemed to be invalid or unenforceable, it may be struck out and the remaining Terms and Conditions will continue to be of full force and effect.
AHPRA compliance checklist PDF
The information contained in this document does not constitute legal advice and is general in nature. It is intended as an initial self-assessment tool for compliance with current guidelines. It is based on the most common breaches we see and is not exhaustive. It does not take into account your specific circumstances and should not be acted on without full understanding of the Health Practitioner Regulation National Law Act (National Law), Australian Health Practitioner Regulation Agency (AHPRA) Advertising Guidelines and the applicable National Boards Professional Guidelines.
While Word Prescription has tried to ensure the accuracy of this document, we cannot offer any undertaking, warranty or guarantee of any kind, either expressly or implicitly, including liability towards third parties, regarding how correct, complete or up-to-date the contents of this document are. We reserve the right to supplement this document at any time or to change or delete any information contained or views expressed on this document.
Word Prescription accepts no liability for any loss or damage howsoever arising out of the use of this document or reliance on its content. Before making any decision or taking any action, you should request specific professional advice on this topic from Word Prescription.
This document may not be copied or replicated in any way without written permission from Word Prescription.